*NOTE: Please DO NOT replace the SIM card without first discussing and confirming with our support team.
If your LTE Modem shows connected, but only has a 4G, or E icon, and not the 4G LTE icon, then it is likely an issue with the SIM card.
The following details are provided as a rough guide to support you while discussing with our support team at anySiteSolutions.
Remember – please do not work with the SIM card without first discussing with our Support Team.
Prepare your new SIM
We now leave a spare SIM card on-site with each modem.
If you have that spare SIM card handy, please locate it, and skip ahead to the How to replace the SIM Card section below.
If you do not have an anySiteSolutions provided SIM card, you may have the option to purchase your own SIM card.
Purchase a new SIM Card: 
- Go to Best Buy or Target, and purchase a new AT&T PrePaid SIM Card. If they offer to help with activation, please decline.
- Once you get it purchased, please immediately take a picture of the back of the card 20 digit SIM Card number and bar code and email the picture to Support@anySiteSolutions.com.
It is important to get us that number ASAP, as sometimes it can take several hours for the database to get updated, so the sooner we can get that number, the better.
If you have a SIM card that has not had the small SIM punched out of the card yet, please be certain to punch out the middle size, as outlined with the bright blue/green line in the following image:
What kind of modem do you have?
If you started service with us after July of 2020, and/or your modem looks like this, please follow the steps in the MR1100 section.
If you started service with us prior to July of 2020, and/or your modem looks like this, please follow the steps in the MF985 section.
How to replace the SIM Card
MR1100 Modem: Square Modem with square display
First take a clear picture of the SIM Card showing the FULL Sim Number (20+ digit number) and email this image to Support@anySiteSolutions.com
If taking a clear picture proves difficult, and this is a spare SIM card provided by our team, you may simple tell us the last 4 digits of the SIM number.
1. Remove the power cord from the bottom of the modem
2. Open the back cover, by sliding it up and off of the modem
2. Slide the old SIM card out by carefully sliding it up towards the sim card diagram on the white sticker.
3. Slide the new SIM card back into the same place the old SIM was, with the gold contacts facing down towards the modem.
4. Replace the back cover, plug in the modem, and wait for the display to come on.
MR1100 Reference Images:
MF985 Modem: Rectangle modem with rectangle display.
First take a clear picture of the SIM Card showing the FULL Sim Number (20+ digit number) and email this image to Support@anySiteSolutions.com
If taking a clear picture proves difficult, and this is a spare SIM card provided by our team, you may simple tell us the last 4 digits of the SIM number.
Install the new SIM Card: 
- Before starting, please be certain you are in a clean, well-lit work area, where you will be able to find any dropped SIM, tools, etc.
- Using a straightened paper clip or pin, eject the old SIM Card by pressing the pin into the eject hole on the SIM tray on the edge of your modem.
- The SIM Card tray will pop out, and the SIM Card may drop out of the tray and on to your work surface. Collect the old SIM, and take a well-focused picture of the 20 digit number so we can keep that old number documented.
- Take the new SIM and carefully break away the excess plastic to bring it down to its smallest size, place it in the tray in the appropriate orientation, and slide it back into the modem.