Q. Copy and paste between my RDP session and my local desktop is not working. A. There are settings within each configured RDP connection to allow for copy and paste between the RDP session and the local desktop client, but sometimes this just doesn't take. If this is the case, the next fix [...]
A UPS is what may be commonly referred to as a Battery Backup. UPS stands for Uninterruptible Power Supply. The main purpose of a UPS is to supply continuous power to your equipment in the event of a power failure or outage. Or even just if the supply gets unplugged accidentally. We tend to install [...]
How do I add my email account to my Android tablet or smart phone? The steps vary quite a bit across various differing Android devices, and software versions, but the basics are: Touch the Settings icon Select Account Touch Add Account Select Personal (IMAP) When prompted for email or user and password, enter your full [...]
Why is there a charge on my invoice for hardware we are not keeping? Sorry about any confusion here! During a project timeline, we may loan certain items to you while we work to install the approved equipment. This may happen when there is a delay in shipping timelines, a return for a warranty item, [...]
Our Directory Listing service allows you to submit a phone number for listing in several national directory listing databases. Many directory assistance providers use these national databases for their listing information. Most national databases will pick up the information within 6 to 8 weeks. Numbers must have completed porting before you may request a directory [...]
There are a couple of steps to reset some of the underlying power controllers and firmware on a Mac Computer. This has become even more important to know now that batteries are internal and non-removable. - MacBooks with a non-removable battery Shut down your Mac. On your built-in keyboard, press and hold all of these [...]
*NOTE: DO NOT replace the SIM card without first discussing and confirming with our support team. Please be sure to pick the correct section for the type of modem you have. If you have a newer square modem with the round display, all you need to do for troubleshooting is simply power it off, count [...]
*NOTE: Please DO NOT replace the SIM card without first discussing and confirming with our support team. If your LTE Modem shows connected, but only has a 4G, or E icon, and not the 4G LTE icon, then it is likely an issue with the SIM card. The following details are provided as a rough [...]
Our company is undergoing a security audit, and we are being asked several questions about our web site, web servers, and IT security. Can you help us with any of this information please? We have been asked to help provide answers to questions included on audits of this nature many times, and have for ease [...]
How do I use the Elevate Mobile App? Download the app from the app store: iOS: iPhone, iPad, iPod Android: Galaxy, etc How do I log off? -Touch the My Account gear icon. -Scroll to the bottom of the My Account screen and touch Log Out.